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FAQs


I pay by direct debit - what is happening with my membership?
If you pay by monthly direct debit your membership will automatically be reinstated in time for opening. Following government guidelines, we were required to close quickly in November. Due to the short notice, we were unable to stop your November payment being processed by the banks. As we will not be in a position to offer our full range of services, and taking into account your November payment, your first direct debit payment will not be taken until 1st June 2021. You can use the facilities for the remainder of April and May under your current membership.

I no longer want to be a member - what do I do?
You are required to cancel your direct debit directly with your bank. Once we receive notification of the cancellation, a refund for your November payment will be put on your membership account and you will need to phone us to arrange for this to be paid back to you.

I am a University of Reading student - can I freeze my membership for the summer?
We will be offering freezing for all our student members for July, August and September only. Keep an eye on your inbox in May for further instructions.

I am a University of Reading student and I will not be back at University until September 2021 - can I freeze my June payment?
No unfortunately not, we are only offering freezing for July, August, and September. If you do not want to pay the June payment you must cancel your direct debit with your bank. We do not currently have a joining fee so you can simply re-join us when you are back.

I have withdrawn or suspended my studies - do I need to do anything?
Yes, please cancel your direct debit directly with your bank to prevent your membership being automatically restarted.

I paid for an annual membership - will I get a refund?
All annual members will have a part refund added to your membership account for the period we have been closed.

Will I need to book to use the gym?
Yes, we will be opening with the existing Covid-19 safety control measures that were in place in the autumn – including a requirement to pre-book. Booking will be available 1 week before we open.

Will I be required to wear a face covering at the SportsPark?
Face coverings are required to be worn in all areas of the SportsPark, however you are not required to wear them while you exercise.

I only use the Group Exercise Classes - what timetable will be running?
According to the government roadmap, group exercise will not be permitted until 17 May 2021 at the earliest. When we re-open from 12 April, we will be offering additional bookable space in both our studios for you to individually practise yoga, Pilates, ab workouts, stretch, skip and even jump on a spin bike to test your fitness until our instructors can come back and join you.

Can I play badminton and squash indoors?
In line with the government roadmap, from the 12 April you can play badminton or squash individually or with a member of your household. These restrictions may be eased at the next stage of the roadmap, no earlier than 17 May.

Will your Tennis Courts be open?
Our 5 outdoor tennis courts will be open for you to book, including singles, doubles, social play, 1:1 coaching and formally organised groups. Unfortunately, the Tennis Dome remains closed until further notice.

Will the Stay Active sessions be returning?
We are not currently permitted to run these sessions. We will continue to monitor the government guidelines and will bring Stay Active back as soon as possible.

Can I book the SoccerPark and STP?
Yes from 12 April h both facilities will be available for bookings.

How will the Lateral Flow testing centre affect me?
As you may be aware, the government has published guidance for universities to provide students with access to twice weekly Lateral Flow Tests for COVID-19. After careful consideration of all available options the University of Reading has decided that Courts 5-8 of the Sports Hall are the most suitable location of this testing site.
We understand this may cause some concern for members and we wanted to take the opportunity to share some information to hopefully provide reassurance about our safety measures.
  • These Lateral Flow tests will only be available to students and staff of the University who have none of the main symptoms of COVID-19, with results delivered in less than one hour.
  • The site is being overseen by clinically experience staff and we are following all recommended government protocols for operation of the site to protect those on site.
  • The Sports Hall is being fully ventilated with fresh air, and there will be no mixing between those taking tests and SportsPark members inside the building, including those taking tests entering and leaving via separate entrances from members.