Frequently Asked questions

Please see below for some of the most common questions we get asked. If the answer to your question is not below you can ask us by phone or by email

Is the SportsPark open to the general public?

Yes, you do not need to be a student or staff member to enjoy the facilities at the SportsPark. We offer a range of activities at different price levels which you can view on our Charges page.

How do I get to the SportsPark?
The SportsPark is situated on the Shinfield Rd entrance of the University’s Whiteknights campus. Visit our Find Us page for further details

How much is car parking?
Parking is free to SportsPark users. This is monitored by security cameras. As long as you are using our facilities you don’t need to do anything as long as you are parked in the car park in front of the SportsPark.

Can I bring a friend?
Yes we welcome all. If they wish to join you in the gym they can take out their own membership or pay for a day pass or they can pay as a non member to join you in a class. Non members can book up to 3 days in advance and must pay at the time of booking to reserve the space. If you have booked a court as a member any one can join you but they must pay the £1.50 guest fee if they are not a member themselves.

I have lost my membership card, can I still come in?
Yes, just come to reception and let us know. Alternatively, if you sign into our app you can use your phone to get in and record your attendance.

How do I log into the app or website to make bookings?
Download our app via Android or IOS or click “Book” on the top right of our website.
On the Login screen click either “Forgotten your password” (website) or “Reset your password” (App).
Enter the email address you registered with us and follow the link in the email you receive.
Enter your member ID. You can find this in the email you just received. Create a password and then confirm it.
You should now be able to log in and make bookings or get through our turnstiles.

I am new to a class, what should I do?
If its your first time doing a class we recommend letting the instructor know so they can inform you about all you need to know about the class.
Bring some water with you and don’t forget to have a great time.

Do I need an induction to use the gym?
No you do not need to have an induction before using the gym but inductions are available if you wish to have one. Just ask at reception who can book you in for the next available induction.

How do I cancel my membership?
If you have a membership by direct debit you can cancel anytime after the first direct debit has been taken from your account. You can ask us at reception or email us before the 24th of the month to cancel, alternatively you can just ask your bank to stop the direct debit and they will notify us it has been cancelled.
More details about membership cancellation can be found on our Rules and Regulations page under section 3 Membership Agreement.

Can I freeze my membership if I am going away?
We only offer a membership freeze for Reading University students who will be away for the summer (July, August & September).
To freeze for this period you simply need to email us requesting which months you would like it to be frozen for.
Please note to successfully freeze your membership you must have emailed us before the 24th of the month before you wish the freeze to start. For example if you wish to freeze for July, August and September you must notify us before the 24th June.
We will then automatically restart your monthly subscription at the start of the new academic year and your payments will continue as normal from October.
If you plan to return early just let us know or come into reception and we can reactivate your membership for you.